Grandstream GRP2610 2-Line IP Phone
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Common issues and fixes
Reviewed troubleshooting steps are not yet available for this model.
Ask AIM Telecom about this productAbout this product
• The GRP2610 is a powerful 2-line carrier-grade IP phone designed with zero-touch provisioning for mass deployment and easy management.
• It features a sleek design, 8 virtual multi-purpose keys (VPKs), a color LCD with swappable face plates for easy logo customization, and more.
• Key Features:
• Supports 2 SIP accounts and 2 multi-purpose line keys
• Swappable faceplate to allow for easy logo customization
• Equipped with noise shield technology to minimize background noise
• Supported by GDMS which provides a centralized interface to configure, provision, manage and monitor
• HD audio supporting all major codecs, including wideband codecs G.722 and Opus
• Up to 8 BLF keys
• Enterprise-level protection including secure boot, dual firmware images, and encrypted data storage
• Supports 5-way audio conferencing for easy conference calls
• 2 Lines
• 2 SIP Accounts
• 2.4 in Screen
• Color
• Weight: 1.98 lbs
• Dimensions: 11.28 × 8.29 × 2.24 in
• Phone Type: Desk
GENERAL INFO:
• Model: GRP2610
• Package Contents:
• GRP2610 phone
• Handset with Cord
• Phone Stand
• 5V Power Adapter
• Network Cable
• Quick Installation Guide
Protocols/Standards:
• SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,<br>NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069,<br>802.1x, TLS, SRTP, IPV6
Network Interfaces:
• Dual switched auto-sensing 10/100 Mbps Ethernet ports
Graphic Display:
• 2.4-inch (320×240) TFT color LCD
Feature Keys:
• 2-line keys with up to 2 SIP accounts, 4 XML programmable context sensitive<br>softkeys, navigation/menu keys, 8 dedicated function keys for: MESSAGE (with LED<br>indicator), TRANSFER, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Auxiliary Port:
• RJ9 headset jack (allowing EHS with Plantronics headsets)
Voice Codecs and Capabilities:
• Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band), G723, iLBC, OPUS,<br>in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC,<br>AJB, AGC
Telephony Features:
• Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 1000 records), XML customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over
HD Audio:
• Yes, HD handset and speakerphone with support for wideband audio
QoS:
• Layer 2 QoS (802.1Q, 802.1P), and Layer 3 (ToS, DiffServ, MPLS) QoS
Security:
• User and administrator level passwords, MD5 and MD5-sess based authentication,<br>256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,<br>secure boot.
Temperature and Humidity:
• Operation: 0°C to 40°C
• Storage: -10°C to 60°C
• Humidity: 10% to 90% non-condensing
Physical:
• Dimension: 203mm x 186mm x 28mm
• Unit weight: 0.4kg
• Package weight: 0.9kg
• It features a sleek design, 8 virtual multi-purpose keys (VPKs), a color LCD with swappable face plates for easy logo customization, and more.
• Key Features:
• Supports 2 SIP accounts and 2 multi-purpose line keys
• Swappable faceplate to allow for easy logo customization
• Equipped with noise shield technology to minimize background noise
• Supported by GDMS which provides a centralized interface to configure, provision, manage and monitor
• HD audio supporting all major codecs, including wideband codecs G.722 and Opus
• Up to 8 BLF keys
• Enterprise-level protection including secure boot, dual firmware images, and encrypted data storage
• Supports 5-way audio conferencing for easy conference calls
• 2 Lines
• 2 SIP Accounts
• 2.4 in Screen
• Color
• Weight: 1.98 lbs
• Dimensions: 11.28 × 8.29 × 2.24 in
• Phone Type: Desk
GENERAL INFO:
• Model: GRP2610
• Package Contents:
• GRP2610 phone
• Handset with Cord
• Phone Stand
• 5V Power Adapter
• Network Cable
• Quick Installation Guide
Protocols/Standards:
• SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,<br>NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069,<br>802.1x, TLS, SRTP, IPV6
Network Interfaces:
• Dual switched auto-sensing 10/100 Mbps Ethernet ports
Graphic Display:
• 2.4-inch (320×240) TFT color LCD
Feature Keys:
• 2-line keys with up to 2 SIP accounts, 4 XML programmable context sensitive<br>softkeys, navigation/menu keys, 8 dedicated function keys for: MESSAGE (with LED<br>indicator), TRANSFER, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Auxiliary Port:
• RJ9 headset jack (allowing EHS with Plantronics headsets)
Voice Codecs and Capabilities:
• Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band), G723, iLBC, OPUS,<br>in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC,<br>AJB, AGC
Telephony Features:
• Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 1000 records), XML customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over
HD Audio:
• Yes, HD handset and speakerphone with support for wideband audio
QoS:
• Layer 2 QoS (802.1Q, 802.1P), and Layer 3 (ToS, DiffServ, MPLS) QoS
Security:
• User and administrator level passwords, MD5 and MD5-sess based authentication,<br>256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,<br>secure boot.
Temperature and Humidity:
• Operation: 0°C to 40°C
• Storage: -10°C to 60°C
• Humidity: 10% to 90% non-condensing
Physical:
• Dimension: 203mm x 186mm x 28mm
• Unit weight: 0.4kg
• Package weight: 0.9kg
More product details
The GRP2610 is a practical choice for a small office or branch location that needs a straightforward, carrier-grade IP phone without a steep learning curve. It suits desk workers who handle one or two lines, such as a paralegal, accountant, or inside sales rep. The two SIP account support gives enough flexibility for a second identity or a fallback registration, while the zero‑touch provisioning and GDMS cloud management make it easy for an IT team to deploy and reconfigure devices from a single interface.
This model pairs naturally with Grandstream’s own UCM series of IP PBXs, but it is standards‑based and works well with any SIP‑compliant hosted or on‑premise PBX. In a Canadian setting, it connects seamlessly to popular SIP trunk providers and is a common sight in Toronto‑area co‑working spaces and professional services firms. The swappable faceplate is a small but thoughtful touch for partners who want to co‑brand the phone for a customer.
The main tradeoffs are what you would expect at this price: the 2.4‑inch color screen is bright but small, and the phone does not offer Wi‑Fi or Bluetooth, so each unit needs a wired Ethernet drop. It is ideal for a desk with a single network cable already in place. Audio quality is crisp thanks to the HD codec support and noise shielding, but there is no advanced algorithmic noise cancellation on the handset itself beyond that.
Where the GRP2610 might be overkill is a single‑line user who only ever makes and answers calls on one extension — a simpler analog terminal adapter with a basic phone can do the job at lower cost. On the opposite end, a receptionist or dispatcher who needs to monitor many extensions at once will quickly outgrow the eight virtual BLF keys and would be better served by a model that supports an expansion module, such as the GRP2614 or higher. For a two‑line knowledge worker who values reliable voice and easy management, it hits the sweet spot.
This model pairs naturally with Grandstream’s own UCM series of IP PBXs, but it is standards‑based and works well with any SIP‑compliant hosted or on‑premise PBX. In a Canadian setting, it connects seamlessly to popular SIP trunk providers and is a common sight in Toronto‑area co‑working spaces and professional services firms. The swappable faceplate is a small but thoughtful touch for partners who want to co‑brand the phone for a customer.
The main tradeoffs are what you would expect at this price: the 2.4‑inch color screen is bright but small, and the phone does not offer Wi‑Fi or Bluetooth, so each unit needs a wired Ethernet drop. It is ideal for a desk with a single network cable already in place. Audio quality is crisp thanks to the HD codec support and noise shielding, but there is no advanced algorithmic noise cancellation on the handset itself beyond that.
Where the GRP2610 might be overkill is a single‑line user who only ever makes and answers calls on one extension — a simpler analog terminal adapter with a basic phone can do the job at lower cost. On the opposite end, a receptionist or dispatcher who needs to monitor many extensions at once will quickly outgrow the eight virtual BLF keys and would be better served by a model that supports an expansion module, such as the GRP2614 or higher. For a two‑line knowledge worker who values reliable voice and easy management, it hits the sweet spot.