Grandstream GXP2170 Enterprise IP Phone
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Common issues and fixes
Reviewed troubleshooting steps are not yet available for this model.
Ask AIM Telecom about this productAbout this product
• The GXP2170 is a powerful enterprise-grade IP phone designed for busy users handling high call volumes. This top-of-the-line phone features 12 line keys/line appearances, 6 SIP accounts, and a 4.3 inch (480 x 272) color display LCD with full HD audio.
• Key highlights include:
• Up to 48 on-screen speed dial/BLF keys for increased productivity
• Dual Gigabit network ports with integrated PoE for fast connection speeds
• Integrated Bluetooth for syncing with mobile devices and headsets
• Supports up to four GXP2200 EXT modules for BLF/speed-dial access to up to 160 contacts
• Dimensions: 15 × 10 × 4 in, weight: 3.8 lbs. The phone is designed as a desk model.
• Technical specifications include:
• Protocols/Standards: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPV6, CDP/SNMP/RTCP-XR
• Network Interfaces: Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE
• Graphic Display: 4.3 inch (480×272) TFT color LCD
• Bluetooth: Yes, integrated
• Feature Keys: 12 line keys with up to 6 SIP accounts, 5 XML programmable context sensitive softkeys, 5 navigation/menu keys, 11 dedicated function keys for various features
• The phone supports a range of voice codecs and has auxiliary ports for RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension module port.
• Telephony Features include hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-appearance/bridged-line-appearance, downloadable phonebook (XML, LDAP, up to 2000 items), and more.
• Key highlights include:
• Up to 48 on-screen speed dial/BLF keys for increased productivity
• Dual Gigabit network ports with integrated PoE for fast connection speeds
• Integrated Bluetooth for syncing with mobile devices and headsets
• Supports up to four GXP2200 EXT modules for BLF/speed-dial access to up to 160 contacts
• Dimensions: 15 × 10 × 4 in, weight: 3.8 lbs. The phone is designed as a desk model.
• Technical specifications include:
• Protocols/Standards: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPV6, CDP/SNMP/RTCP-XR
• Network Interfaces: Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE
• Graphic Display: 4.3 inch (480×272) TFT color LCD
• Bluetooth: Yes, integrated
• Feature Keys: 12 line keys with up to 6 SIP accounts, 5 XML programmable context sensitive softkeys, 5 navigation/menu keys, 11 dedicated function keys for various features
• The phone supports a range of voice codecs and has auxiliary ports for RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension module port.
• Telephony Features include hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-appearance/bridged-line-appearance, downloadable phonebook (XML, LDAP, up to 2000 items), and more.
More product details
The Grandstream GXP2170 is a desk phone designed for professionals who handle high call volumes and need quick access to many contacts or lines. Its 12 programmable line keys and support for up to 48 speed-dial or BLF entries via the on-screen interface make it well-suited for receptionists, executive assistants, or team leads who monitor multiple extensions. The phone pairs naturally with Grandstream’s GXP2200 expansion modules, allowing up to 160 additional BLF contacts, which is ideal for a busy office where call routing and presence visibility are critical.
In a real-world deployment, the GXP2170 works best in a structured office environment with Power over Ethernet (PoE) from the network switch, eliminating the need for a separate power adapter. Its dual Gigabit ports let you daisy-chain a computer without sacrificing network speed, a practical advantage in dense cubicle setups. However, this phone is overkill for a user who only makes a few calls daily—a simpler model would suffice. Conversely, it may feel underpowered if you need integrated video calling or advanced app support, as this is a pure voice SIP phone with a focus on telephony features.
For Canadian businesses, particularly in the GTA, the GXP2170 integrates smoothly with most hosted PBX and SIP trunk providers; it supports standard codecs like G.711 and G.722 (HD audio) that Canadian carriers commonly use. The phone’s size and weight (15x10x4 in, 3.8 lbs) mean it occupies desk space, so plan your layout accordingly. Overall, this is a reliable workhorse for anyone who lives on the phone and wants physical keys for efficiency.
In a real-world deployment, the GXP2170 works best in a structured office environment with Power over Ethernet (PoE) from the network switch, eliminating the need for a separate power adapter. Its dual Gigabit ports let you daisy-chain a computer without sacrificing network speed, a practical advantage in dense cubicle setups. However, this phone is overkill for a user who only makes a few calls daily—a simpler model would suffice. Conversely, it may feel underpowered if you need integrated video calling or advanced app support, as this is a pure voice SIP phone with a focus on telephony features.
For Canadian businesses, particularly in the GTA, the GXP2170 integrates smoothly with most hosted PBX and SIP trunk providers; it supports standard codecs like G.711 and G.722 (HD audio) that Canadian carriers commonly use. The phone’s size and weight (15x10x4 in, 3.8 lbs) mean it occupies desk space, so plan your layout accordingly. Overall, this is a reliable workhorse for anyone who lives on the phone and wants physical keys for efficiency.