Grandstream GXV3370 16-line Android IP Video Phone

Grandstream GXV3370 16-line Android IP Video Phone

Frequently Asked Questions

First, verify that the Ethernet cable is securely connected and the phone is receiving power (PoE or adapter). Check that the phone has obtained a valid IP address via the network settings. Then confirm the SIP server address, username, and password are typed correctly—a single typo often causes registration failures.
Confirm that the PoE switch or injector is delivering sufficient power (802.3at PoE+ is required). Try a different network port or a known-good cable. If you’re using the included power adapter, make sure it’s securely connected and the outlet is active. A simple power cycle—unplug for 10 seconds then reconnect—often restores the display.
Choppy or one‑way audio usually points to network congestion or a misconfigured router. Disable Wi‑Fi and connect via Gigabit Ethernet to rule out wireless interference. Ask your IT provider to verify that Quality of Service (QoS) rules prioritize voice traffic from the phone’s IP address. Testing with a known-good headset or the handset can also isolate a speaker or microphone defect.
Video calls demand stable bandwidth, so first switch to a wired Ethernet connection if you’re on Wi‑Fi. Close any unused Android apps running in the background—they can consume CPU and network resources. In the phone’s video settings, you can temporarily lower the bitrate to see if a weaker connection is the culprit.
A sluggish touch screen is often caused by too many background processes. Try rebooting the phone to clear temporary memory. Avoid installing heavy third‑party apps that run constantly. Ensure the phone’s firmware is on the latest stable release; a quick check in the settings menu can confirm this.
Begin by forgetting the Wi‑Fi network on the phone and reconnecting with the correct password. Check the signal strength—if you’re on 5 GHz, try switching to 2.4 GHz for better range, or vice versa for less congestion. Verify that the Wi‑Fi region setting in the phone matches your country; an incorrect region can cause dropouts. If the problem continues, a wired Ethernet connection guarantees stable video and audio.
Yes, the phone gives you access to the Google Play Store so you can add productivity apps. Keep in mind that the device runs Android 7.0, so some newer apps may not be compatible. Corporate IT policies may restrict app installations or require administrator approval to keep the phone secure on the business network.
Open the Android settings menu, tap ‘Bluetooth,’ and enable it. Put your headset into discovery or pairing mode, then select it from the list of available devices. Make sure the headset supports the Hands‑Free or Headset Profile (HFP/HSP); most office‑oriented Bluetooth headsets do. Once paired, you may need to set it as the default audio path in the phone’s call settings.
The GXV3370 supports zero‑touch configuration via Grandstream’s provisioning server, as well as manual setup through a web interface. IT teams can push XML configuration files over HTTP/HTTPS, TFTP, or manage devices remotely using TR‑069. This flexibility lets a Toronto‑based VoIP provider deploy and update hundreds of phones without visiting each desk.
IP Phones

Grandstream GXV3370 16-line Android IP Video Phone

• Powerful desktop video phone for enterprise users • 7” touch screen with advanced megapixel camera for HD video conferencing • Built-in WiFi and Bluetooth, Gigabit network speeds, and innovative telephony functionalities • Runs on Android 7.0 operating system with flexible SDK support for custom apps • Fully interoperable with nearly all major SIP platforms on the market • Features: • 16 lines with up to 16 SIP accounts • Built-in mega-pixel camera for video calling with privacy shutter • Dual-switched auto-sensing 10/100/1000Mbps network ports • Integrated dual-band Wi-Fi (2.4GHz & 5GHz) • Built-in PoE/PoE+ to power the device and give it a network connection • Speakerphone with HD acoustic chamber, advanced echo cancellation, and excellent double-talk performance • 4-core 1.3GHz ARM Cortex A53 processor with 2GB RAM and 8GB eMMC Flash • 7’’ (1024×600) capacitive 5-point touch screen TFT LCD • TLS and SRTP security encryption technology to protect calls and accounts • 7-way audio conferencing and 3-way 720p 30fps HD video conferencing capability • Additional Information: • Weight: 3.4 lbs • Dimensions: 15 × 10 × 4 in • Brand: Grandstream • Video Room Size: Personal • Phone Type: Desk, Video, WiFi / WiFi Capable • Technical Specifications: • Auxiliary Ports: RJ9 headset jack, 3.5mm stereo headset with microphone, USB port, SD, HDMI-out (1.4 up to 720p 30fps) • Feature Keys: 2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU, and BACK • Voice Codecs and Capabilities: G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS • Video Codecs and Capabilities: H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up to 2Mbps, 3-way video conference (720p 30fps), anti-flickering, auto focus and auto exposure • Telephony Features: Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way audio conference(including the host), shared-call-appearance (SCA) / bridged-line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to 1000 items), call record(local and server), call log (up to 1000 records), call waiting, auto answer, XML customization of screen, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy & fail-over

About This Product

The Grandstream GXV3370 is a high-end Android IP desk phone built for professionals who rely on face-to-face video collaboration in their daily work. It targets executives, managers, and remote-first team members who need a dedicated video endpoint in a private office or small huddle space. Its 7-inch touchscreen, HD camera, and Android application platform set it apart from basic desk phones, offering a blend of telephony and custom productivity apps.

This phone fits comfortably into any SIP-based environment and integrates seamlessly with cloud PBX services, on-premise platforms like Grandstream's UCM series, and most third-party VoIP systems used by Canadian businesses. Because it runs Android 7.0, users gain access to a broad range of apps from the Play Store—think CRM integrations, messaging, or note-taking—but the older OS limits long-term app compatibility and security patches. That trade-off is acceptable in a purpose-built telephony device, especially when it’s isolated on a voice VLAN.

From a hardware perspective, the GXV3370 supports power and data over a single Ethernet cable via PoE+ and includes dual-band Wi‑Fi for flexible placement. For crisp 720p video calls and smooth conference performance, a wired Gigabit connection is strongly recommended, especially in busy office environments. While it handily replaces a traditional phone for the average user, it would be overkill for a call‑center agent who never uses video, and its personal‑sized camera and fixed position mean it can’t replace a dedicated room system for a full boardroom.

For Canadian organizations, the GXV3370 pairs well with local SIP trunks and cloud providers, supporting the codecs and security profiles typical of deployments from Toronto to Vancouver. Grandstream’s open provisioning methods (HTTP/HTTPS, TR‑069, XML) make it straightforward for managed IT providers to deploy and support remotely, which is a practical advantage in multi‑site Canadian businesses.
Services We Provide
  • Professional Installation & Configuration
  • Ongoing Maintenance & Support
  • Troubleshooting & Repairs
  • System Upgrades & Updates
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