Snom M500 Pro Multicell Base Station
AIM Telecom provides troubleshooting and configuration support for this product to businesses across Canada and the USA. Contact us to confirm whether the issue can be handled by phone or requires on-site service.
Get Support Call 416-312-4819
Common issues and fixes
Reviewed troubleshooting steps are not yet available for this model.
Ask AIM Telecom about this productAbout this product
*The Snom M500 Pro DECT Multicell Base Station is a reliable and secure communication solution featuring Wireless DECT technology, providing more reliability and security than WiFi. With up to 19 hours of battery life, it supports shared calls among multiple cordless desksets/handsets with a single SIP account. The base station can be paired with the Snom M55 Handset and Snom M58 Desk Phone.
Key Features:
• Up to 2 M500 Pro base stations
• Up to 16 handsets or desksets
• Up to 8 concurrent calls per base
• Programmable keys for handsets and desk phones
• Zero-touch provisioning
• Multicell System
• OTA Updates
• Power over Ethernet
• Security (TLS & SRTP)
• 3-Year Warranty
Additional Information:
• Weight: 1 lb
• Dimensions: 7.44 × 4.84 × 2.76 in
• Phone Type: DECT
Technical Specifications:
Frequency Bands:
EU: 1880 – 1900 MHz, US: 1920 – 1930 MHz
Output Power:
EU: < 250mW, US: < 100 mW
Protocols:
DECT 6.0
Other Features:
Seamless handover and roaming
Wideband audio
Authentication/encryption of base and handset
Range:
Indoors: up to 50 meters
Outdoors: up to 300 meters (for indoor use only)
Phone System:
Up to 10 registered phones in single-cell setup, up to 48 SIP accounts
Up to 8 narrowband or 4 wideband calls per station
Up to 16 registered phones in multicell setup
Up to 2 registered base stations in multicell setup
Phone & SIP Features:
Shared call emulation
Programmable keys
Busy phone monitoring
Paging zones
Intercom
Remote XML and LDAP directories
Shared directory with up to 500 entries
Key Features:
• Up to 2 M500 Pro base stations
• Up to 16 handsets or desksets
• Up to 8 concurrent calls per base
• Programmable keys for handsets and desk phones
• Zero-touch provisioning
• Multicell System
• OTA Updates
• Power over Ethernet
• Security (TLS & SRTP)
• 3-Year Warranty
Additional Information:
• Weight: 1 lb
• Dimensions: 7.44 × 4.84 × 2.76 in
• Phone Type: DECT
Technical Specifications:
Frequency Bands:
EU: 1880 – 1900 MHz, US: 1920 – 1930 MHz
Output Power:
EU: < 250mW, US: < 100 mW
Protocols:
DECT 6.0
Other Features:
Seamless handover and roaming
Wideband audio
Authentication/encryption of base and handset
Range:
Indoors: up to 50 meters
Outdoors: up to 300 meters (for indoor use only)
Phone System:
Up to 10 registered phones in single-cell setup, up to 48 SIP accounts
Up to 8 narrowband or 4 wideband calls per station
Up to 16 registered phones in multicell setup
Up to 2 registered base stations in multicell setup
Phone & SIP Features:
Shared call emulation
Programmable keys
Busy phone monitoring
Paging zones
Intercom
Remote XML and LDAP directories
Shared directory with up to 500 entries
More product details
The Snom M500 Pro is a DECT multicell base station built for businesses that need reliable wireless voice coverage across a modest footprint without depending on Wi-Fi. It makes sense in environments like small warehouses, retail floors, medical offices, or multi-room professional services suites where staff carry cordless handsets and need to roam between base stations without dropping a call. Because it operates on dedicated DECT frequencies, it sidesteps the congestion and unpredictable latency that can affect VoIP over Wi-Fi, and the built-in TLS and SRTP security helps satisfy basic compliance requirements common in Canadian professional offices.
This base station pairs naturally with Snom’s own M55 handset and M58 desk phone, forming a closed ecosystem that simplifies provisioning and firmware management. The zero-touch provisioning and over-the-air update support mean a managed IT provider or in-house admin can deploy handsets across a Toronto-area office without visiting every desk. The multicell setup—supporting up to two M500 Pro bases and sixteen registered devices—is sized for a single-location deployment, not a sprawling campus. If your operation spans multiple floors with dense user counts, a single two-base cluster may feel tight, and you will want to plan the handover zones carefully.
Power over Ethernet simplifies installation, requiring only a single cable run to each base station, which is especially practical in Canadian construction where running new electrical can trigger code and cost complications. The shared-call emulation feature, which lets multiple handsets share a single SIP account, works well for small teams handling a common queue—think a billing department or a clinic front desk. Just be aware that the concurrent-call ceiling (eight calls per base, with wideband audio dropping that to four) can become a limit if your team regularly handles simultaneous conversations near that threshold.
For a very small office with only a couple of cordless users, a single-cell DECT solution might be enough, and the M500 Pro’s multicell capability would be overkill. Conversely, in a large distribution centre where you need seamless handover across dozens of access points and more than two bases, this is not the right scale. It sits in the sweet spot for a compact, security-conscious Canadian business that wants dependable on-premises wireless voice without the complexity of a full Wi-Fi voice deployment.
This base station pairs naturally with Snom’s own M55 handset and M58 desk phone, forming a closed ecosystem that simplifies provisioning and firmware management. The zero-touch provisioning and over-the-air update support mean a managed IT provider or in-house admin can deploy handsets across a Toronto-area office without visiting every desk. The multicell setup—supporting up to two M500 Pro bases and sixteen registered devices—is sized for a single-location deployment, not a sprawling campus. If your operation spans multiple floors with dense user counts, a single two-base cluster may feel tight, and you will want to plan the handover zones carefully.
Power over Ethernet simplifies installation, requiring only a single cable run to each base station, which is especially practical in Canadian construction where running new electrical can trigger code and cost complications. The shared-call emulation feature, which lets multiple handsets share a single SIP account, works well for small teams handling a common queue—think a billing department or a clinic front desk. Just be aware that the concurrent-call ceiling (eight calls per base, with wideband audio dropping that to four) can become a limit if your team regularly handles simultaneous conversations near that threshold.
For a very small office with only a couple of cordless users, a single-cell DECT solution might be enough, and the M500 Pro’s multicell capability would be overkill. Conversely, in a large distribution centre where you need seamless handover across dozens of access points and more than two bases, this is not the right scale. It sits in the sweet spot for a compact, security-conscious Canadian business that wants dependable on-premises wireless voice without the complexity of a full Wi-Fi voice deployment.