One phone system for every call, message and meeting.
The AIM Cloud Phone System: hosted calling, mobile and desktop apps, messaging, and call routing, managed by AIM.
The AIM Cloud Phone System runs on a proven business communications platform, so your phones, carriers and applications work together from day one.
What you get
AIM Cloud Phone System is our hosted business communications platform, built, configured and supported by AIM Telecom. Calls, voicemail, messaging, meetings and customer conversations run from one platform that your team can use on a desk phone, a mobile phone or a computer. We handle the setup, number transfers, user training and day-to-day administration, so you have one local team to call about your phones.
Every user gets an extension that follows them across devices. Staff make and receive business calls from the AIM apps on iOS, Android, Windows, macOS or a web browser, as well as from desk phones in the office. Chat, presence, video meetings and file sharing sit next to the dialer, so people can move from a message to a call without switching tools.
More than 150 PBX features are available, including auto attendants, ring groups, department queues, time-of-day routing, call forwarding, voicemail to email, and call recording. Our drag-and-drop call flow designer lets us map how callers should reach each team, then change the routing quickly when your hours, staff or locations change. Detailed call records and reporting show where calls are answered and where they are missed.
For sales and service teams, the platform adds queue management, a live wallboard, live chat, SMS and WhatsApp messaging in the same environment as your voice calls. Agents see the whole conversation history, and supervisors can monitor queues in real time. Contact-centre tools are scoped with you at the start so you pay for the capacity you actually use.
AI-assisted features can transcribe calls, produce short summaries and help route enquiries, so follow-ups are not lost. The platform connects with Microsoft Teams and Outlook and with popular CRM and helpdesk systems, so call activity and contact details appear where your team already works. Tell us which applications you use, and we will confirm what is supported before anything is configured.
Many existing IP phones can be provisioned automatically, with hundreds of handset models and a wide range of SIP carriers supported. We can reuse compatible equipment, supply new desk phones and conference phones, or connect remote staff with softphones alone. If you want to keep your current carrier or keep your existing numbers, we plan the transfer and the changeover with you.
AIM hosts and monitors the platform, applies updates and keeps configuration backed up. Adds, moves and changes are handled by our team on request, with a clear support path if something is not working. You get a single point of contact for phones, numbers, connectivity and cabling, instead of a call-centre queue at a distant vendor.
Work from anywhere
Every user gets one extension that follows them. Pick up on a desk phone, continue on a mobile, or take the call from a browser.
Reception and office handsets, provisioned and ready to use.
Your business number and extension on iOS and Android.
Calls, chat and meetings on Windows and macOS.
Sign in from any computer, no installation needed.
How it works
We review your users, locations, current provider and the way calls reach your team.
We map call flows, hours and departments, then confirm equipment and features.
We configure the platform, set up phones and apps, and plan your number transfer.
We walk your team through the system and stay on call after the changeover.
Bring calls into the applications your team works in every day. We confirm what is supported for your setup before anything is configured.
Pricing is based on simultaneous call lines and the package you choose, not on headcount, so extensions for your whole team are included. Handsets, installation, number-transfer work and any cabling are quoted separately from the monthly service. A project quote needs your actual requirements and site details.
Built around your sector
Explore the call handling and installation priorities that matter in your type of workplace.
Plan business phones, cameras, access control, wiring and support for medical offices in Canada and the USA. Discuss a clinic move or upgrade with AIM.
View sector pageBusiness communications, security cameras, access control, cabling and troubleshooting for law offices in Canada and the USA.
View sector pagePhone systems, cameras, staff access control, cabling and troubleshooting for hotels in Canada and the USA. Plan your property installation with AIM.
View sector pageUsually, yes. Numbers can often be transferred to the AIM Cloud Phone System, but eligibility and timing depend on your current provider. Keep your existing service active until the changeover is confirmed, and we will coordinate the transfer.
Not always. Many existing IP phones can be provisioned onto the platform. Send us your handset models and we will confirm compatibility. Staff can also use the AIM apps on their mobile phone or computer instead of, or alongside, a desk phone.
Yes. All users, including remote staff and other offices, sit on the same platform with internal extension dialling, shared call queues and one set of call-routing rules. Describe where your people work and how calls should move between them, and we will plan the setup.
The platform integrates with Microsoft Teams and Outlook and with a range of CRM and helpdesk applications. Include the application name and the outcome you need, and we will confirm what is supported and what licensing applies before it is quoted.
You call AIM. We host, monitor and support the service ourselves, so troubleshooting does not get passed between a reseller and a separate vendor. Tell us whether the issue affects one phone or several, and when it happens.
Tell us about your team, current phones, and the changes you need.
Prefer to call? 416-312-4819
AIM works with commercial locations across Canada and the USA, with on-site work based in Toronto and the GTA. Share your site address and requirements, and we will confirm how your project can be delivered. To confirm availability for your location, contact AIM. Learn about AIM Telecom.
