Fanvil i62, i63, i64 Flush Mount Accessory EX102
Frequently Asked Questions
First, check that the brick box is installed perfectly level and that no debris or cable strain is pushing the phone outward. Loosen the frame screws slightly, reseat the phone evenly, then tighten in a cross pattern without over-torquing. If there is still a gap, verify that the wall cutout matches the template and that the back box is not protruding beyond the finished wall surface.
The brick box is designed to be secured to a solid backing or stud. On drywall alone, the weight of the door phone can cause sagging or pull-out over time. Add a plywood backer or metal bracket inside the wall cavity before mounting the box, especially in high-traffic entrances.
Use a short, flexible patch cable inside the back box and leave a gentle service loop rather than forcing a thick, pre-terminated cable directly into the phone's jack. If the in-wall cable is rigid, terminate it to a keystone jack mounted inside the box, then connect a slim patch cord to the door phone. This relieves pressure without altering the building wiring.
No. This kit is specifically designed for the i62, i63, and i64 door phones. The frame cutout and screw positions match only those models. Using it with any other device will result in a poor fit and likely damage the frame or the phone.
The kit itself does not provide a gasket or IP rating. The door phone's own weather resistance remains unchanged. You must seal the gap between the frame and the wall with an appropriate exterior-grade silicone and ensure the back box is properly flashed if it penetrates the building envelope.
First, confirm the PoE switch or injector is still providing power by testing with another device. Then carefully unmount the phone from the frame without disconnecting the cable and check that the Ethernet connector is fully seated. A common cause is the cable getting partially unplugged when the phone is pressed into the back box. If the problem persists, a Toronto-based VoIP support provider can usually resolve this remotely.
Yes, the metal frame can be painted. Lightly scuff the surface with fine-grit sandpaper, apply a metal primer, then use a spray paint suitable for metal. Remove the frame from the wall and mask off any openings before painting to avoid getting paint on the door phone or inside the mounting holes.
You can download the template from Fanvil's support site using the EX102 product page. If that is not available, use the brick box itself as a guide: trace its outer flange onto the wall, then cut slightly inside the line so the box fits snugly. Always double-check dimensions before cutting.
It is unlikely the kit itself affects audio, but if the speaker opening is partially blocked by the frame or if insulation was pushed against the back of the phone during installation, sound can be dampened. Remove the phone and ensure the speaker grille is clear and that the back of the phone has at least a small air gap inside the box. If the issue continues, a local VoIP technician can assess the installation.
Accessories
Fanvil i62, i63, i64 Flush Mount Accessory EX102
EX102 is an optional flush-mounted accessory package for Fanvil i6 series door phones, designed for seamless integration into your space-saving design. This comprehensive kit includes: • A frame panel that perfectly matches the phone's dimensions • A brick box that securely houses the phone and keeps it flush-mounted • Easy installation process to save time and space • A sleek and modern design that complements any décor
About This Product
The EX102 flush mount kit is for building managers, integrators, and property owners who want a clean, professional look at the entrance. Instead of a door phone protruding from the wall, the i6 series sits nearly flat, which matters in lobbies, condominium hallways, and modern office fit-outs where every surface detail is noticed. It pairs directly with Fanvil i62, i63, and i64 models, so if you already own one of those devices and are planning a permanent installation, this accessory turns a functional intercom into part of the architecture.
There is an important trade-off: flush mounting means cutting into the wall or mounting surface and running the cable inside the cavity. This is not a peel-and-stick solution; it assumes you have the authority to alter the wall and the space behind it for the included brick box. For a leased Toronto office or a retrofit where surface-mount would be simpler, that extra step may not be worthwhile. The kit does not add any electronic capabilityâno extra sealing, no heater, no tamper switchâso if the door phone is exposed to weather, you still need to handle environmental protection separately.
In a typical GTA commercial deployment, this accessory makes the most sense at a main tenant entrance or a shared amenity door where the building has already roughed in a back box or can easily accommodate one during renovation. For a single temporary door station or a site where the wall is concrete and cutting is impractical, the standard surface mount is usually the better call. The EX102 is purely about aesthetics and space-saving, and it delivers that well when the installation conditions are right.
There is an important trade-off: flush mounting means cutting into the wall or mounting surface and running the cable inside the cavity. This is not a peel-and-stick solution; it assumes you have the authority to alter the wall and the space behind it for the included brick box. For a leased Toronto office or a retrofit where surface-mount would be simpler, that extra step may not be worthwhile. The kit does not add any electronic capabilityâno extra sealing, no heater, no tamper switchâso if the door phone is exposed to weather, you still need to handle environmental protection separately.
In a typical GTA commercial deployment, this accessory makes the most sense at a main tenant entrance or a shared amenity door where the building has already roughed in a back box or can easily accommodate one during renovation. For a single temporary door station or a site where the wall is concrete and cutting is impractical, the standard surface mount is usually the better call. The EX102 is purely about aesthetics and space-saving, and it delivers that well when the installation conditions are right.
Services We Provide
- Professional Installation & Configuration
- Ongoing Maintenance & Support
- Troubleshooting & Repairs
- System Upgrades & Updates
