Yealink MP58-WH E2 Teams Phone | Android 13 Wireless Handset IP Business Phone-1301015

Yealink MP58-WH E2 Teams Phone | Android 13 Wireless Handset IP Business Phone-1301015

Frequently Asked Questions

First, check that the BTH58 handset is charged and powered on. On the MP58-WH E2 screen, go to Settings > Bluetooth and confirm the handset appears as a paired device; if not, put the handset into pairing mode and try again. Make sure no other Bluetooth device is actively connected to the phone, as it may prevent the handset from linking.
Verify that the Ethernet cable is plugged into the LAN port (not the PC port) and that your switch or injector provides 802.3af PoE. Some older switches only supply passive PoE, which won’t work. Try a different known-good PoE port and cable. If the phone still doesn’t start, test with the optional AC adapter to rule out a PoE negotiation issue.
Confirm the phone has a valid IP address and can reach the internet—open a browser on the same network and check connectivity. Ensure the Teams account uses a supported authentication method (modern authentication) and that the user isn’t blocked by conditional access policies. From the phone’s web interface, you can also check the device status under the Teams admin centre to see if the phone is registered.
Start by checking if the issue happens on both the wireless handset and a wired headset plugged into the RJ9 port. If only the wireless handset is affected, move closer to the phone and reduce interference from other Bluetooth or Wi-Fi devices. For network-related choppiness, ensure Quality of Service (QoS) is configured on your switch and router to prioritize voice traffic.
Perform a safe reboot by unplugging the PoE cable (or power adapter) for 10 seconds and reconnecting. If the screen remains unresponsive after restart, check for any stuck USB devices in the Type-A ports, as a faulty peripheral can sometimes cause the interface to hang. Avoid pressing hard on the screen; a gentle restart usually clears temporary software glitches.
Swipe down from the top of the screen to access quick settings, then tap the Wi-Fi icon. Select your network and enter the password. For enterprise WPA2-Enterprise networks, you may need to configure certificate or credential settings under Advanced options. Once connected, the phone can operate without Ethernet, though PoE won’t be available so you’ll need the AC adapter for power.
The MP58-WH E2 is a Teams-native device running Android 13 with a customized Teams experience. It is not designed to register to a generic SIP server or third-party PBX. If you need a phone that works with both Teams and standard SIP, consider a model that supports Teams SIP Gateway or a multi-platform edition.
Check that the EXP50 is securely connected to the phone’s USB port and that its power indicator is on. In the Teams admin centre or the phone’s settings, ensure the module is recognized and assigned the correct line keys. The MP58-WH E2 supports up to three EXP50s, but you may need to provision the key assignments through the Teams device configuration profile.
Verify that the Wi-Fi signal strength is adequate where the phone is placed; a weak signal can cause intermittent drops. If possible, switch between the 2.4 GHz and 5 GHz bands to see if one is more stable. Also check for IP address conflicts or DHCP lease issues. If the problem persists, a Toronto-based VoIP support provider can usually resolve this remotely.
Firmware updates for Teams-certified devices like the MP58-WH E2 are typically managed through the Microsoft Teams admin centre. The phone will automatically download and install approved updates during its maintenance window. You can check the current version under Settings > About and trigger an update check if your admin has enabled it. Do not manually sideload firmware unless instructed by support, as it may break Teams certification.
IP Phones

Yealink MP58-WH E2 Teams Phone | Android 13 Wireless Handset IP Business Phone-1301015

• Yealink MP58-WH E2 IP phone is based on Android 13.0 OS, providing a superior Microsoft Teams experience. • It features a magnet handset, 7-inch adjustable touch screen, and dedicated Teams button for high-quality collaboration. • The phone supports Bluetooth wireless handset (BTH58) allowing users to take calls from anywhere, enhancing flexibility and voice communications. Key Features: • Android 13.0 • 7-inch (1024 x 600) Capacitive Adjustable Touch Screen • Optimal HD audio, Yealink Noise Proof Technology • Dedicated Microsoft Teams Button • Built-in Bluetooth 5.2 and Dual Band 2.4G/5G Wi-Fi • Supports up to 3 Expansion Module EXP50 • 2 x USB Type-A ports • Dual-port Gigabit Ethernet, supports PoE • Supports device management platforms for Microsoft and Yealink Technical Specifications: • Model: MP58-WH E2 Teams • Part number: 1301015 • Package Contents: + Yealink MP58-WH E2 IP phone + Handset: BTH58 Bluetooth wireless handset + Ethernet Cable (2m) + Type-C Cable + Stand + Quick Start Guide • GENERAL INFO: + Model: MP58-WH E2 Teams + Part number: 1301015 + Qty/CTN: 5 PCS + N.W./CTN: 8.5 kg + G.W./CTN: 9.1 kg • DISPLAY AND INDICATOR: + LCD screen: 7” 1024×600 capacitive touch screen, vertical tilt angle adjustable 48°, 5 points multi-touch surface, dark theme, multi-language user interface, full keyboard + Dedicated Teams button + Presence integration • INTERFACE: + Dual-port Gigabit Ethernet + Power over Ethernet (IEEE 802.3af), class 3 + Built-in dual band 2.4G/5G Wi-Fi + Bluetooth handset BTH58 + 2 x USB Type-A ports + 1 x USB Type-C port + 1 x Security lock port + 1 x RJ9 (4P4C) handset port + 1 x RJ9 (4P4C) headset port • MANAGEMENT: + Configuration: Browser/Phone/Auto Provisioning and Device Management Platform + Provisioning priority management + Auto Provisioning via Activation Code + Yealink Redirection and Provisioning Service (RPS) + QoE (Monitoring Reports) + Reset to factory, reboot + Package tracing export, system log + Screenshot via URL • NETWORK AND SECURITY: + IPv4/IPv6 + IP Assignment: Static/DHCP + HTTP/HTTPS web server + Time and date synchronization using SNTP + Transport Layer Security (TLS) + HTTPS certificate manager + IEEE802.1X • OTHER PHYSICAL FEATURES: + Color: Classic Grey + External Yealink AC adapter (optional): AC 100-240V input and DC 12 V/1 A output + Power consumption (PSU): 2.5-7 W + Power consumption (PoE): 3.3-7.6 W + Dimension (W × D × H × T): 259 × 196 × 164 × 45 mm + Operating humidity: 10-95% + Operating temperature: -10-50°C (+14-122°F)

About This Product

The Yealink MP58-WH E2 is built for professionals who live in Microsoft Teams and need a desk phone that keeps up with a mobile work style. The wireless Bluetooth handset lets you step away from the desk during calls—ideal for executives, team leads, or anyone in a private office who paces while on a call. In a Toronto-area open-plan or hybrid workplace, this phone sits naturally in a manager’s office or a small huddle room where the adjustable touch screen and expansion module support make it easy to monitor multiple lines or queues.

Because it runs Android 13 with a native Teams interface, the MP58-WH E2 is best deployed where your calling infrastructure is already centred on Teams Phone with Calling Plans, Operator Connect, or Direct Routing. It isn’t a generic SIP endpoint; it’s purpose-built for the Teams ecosystem. That means setup and management lean heavily on Microsoft’s device administration and Yealink’s management platforms, which can simplify rollout for IT teams already managing Teams-certified devices.

A practical trade-off to keep in mind is power. The phone uses PoE (802.3af) by default, drawing up to 7.6 W, so it works on most standard office switches. If you’re adding multiple EXP50 expansion modules, however, you’ll need to budget for the optional AC adapter, as PoE alone may not reliably power a fully expanded setup. Also, the wireless handset requires its own charging via the included Type-C cable, so desk placement needs to accommodate that.

For a front-desk receptionist who just needs to answer and transfer calls, this model is probably overkill; a simpler Teams-certified phone would suffice. But where the combination of a large adjustable touch screen, wireless freedom, and deep Teams integration matters, the MP58-WH E2 fits well—especially in Canadian businesses that have standardized on Teams and want a premium, cable-free handset experience without leaving the Microsoft environment.
Services We Provide
  • Professional Installation & Configuration
  • Ongoing Maintenance & Support
  • Troubleshooting & Repairs
  • System Upgrades & Updates
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