C620 SIP Wireless Conference Phone with wireless mic pods
Frequently Asked Questions
First, confirm that the base station has a stable network connection via Ethernet and that the SIP credentials (username, password, and server address) are entered exactly as provided by your provider. Many Canadian business VoIP providers require a specific registrar or outbound proxy; double-check those fields in the phone’s web interface. If the issue persists, a Toronto-based VoIP support provider can usually resolve this remotely.
Check that the base station is powered on (the LED should be lit) and connected to your network switch or router. Verify that the Ethernet cable is securely plugged in at both ends and that the switch port is active. If the phone is registered but still shows no dial tone, try placing a test call to a known working number to see if the issue is with the line or the handset.
Ensure the expansion speakerphones are within the DECT range of the base station, ideally no more than 30 metres in an open office. Move any large metal objects or electronic interference sources (like Wi-Fi routers or microwaves) away from the path between the pods and the base. Power cycle the base station by unplugging it for 30 seconds, which can re-establish the DECT connections.
On the base station, go to the Settings menu, select 'DECT' or 'Wireless Accessories,' and choose 'Register New Device.' Then put the expansion speakerphone into pairing mode (usually by pressing and holding the pairing button on the pod until the LED flashes). The base should discover and pair the pod within a minute.
Choppy audio is often caused by network congestion or insufficient bandwidth. Check that your internet connection has at least 100 kbps of available bandwidth for the call, and avoid large file uploads or streaming during meetings. If the issue only happens on long calls, try moving the base station closer to the router or using a wired Ethernet connection instead of Wi-Fi for the base.
Verify that the power adapter is securely connected to the base station and plugged into a working electrical outlet. If you are using Power over Ethernet (PoE), make sure your switch provides PoE and that the Ethernet cable is not damaged. Try a different outlet or a different PoE port to isolate the issue.
You can add contacts directly on the phone via the Menu > Phonebook option, or upload a CSV file through the phone’s web interface (typically by entering the base station’s IP address in a browser). The phonebook supports up to 200 entries, which is enough for most small teams or department directories.
First, adjust the speaker volume using the volume buttons on the base during an active call. If the far end still reports low audio, check the microphone sensitivity setting in the phone’s web interface under Audio Settings. Also ensure that the conference phone is placed on a stable surface and not covered by papers or objects that could muffle the mic.
Yes, the C620 is a standard SIP-based DECT conference phone and is compatible with most Canadian business VoIP providers, including Telus Business Connect, Bell Smart Office, and many independent hosted PBX services. You will need to obtain SIP credentials from your provider and configure them in the phone’s settings.
A flashing red LED typically indicates a registration failure or network connectivity issue. Check the phone’s status menu to see the specific error message, such as 'SIP Registration Failed' or 'No Network.' From there, verify your network cable and SIP settings as described in the first FAQ.
VoIP Conference Phones
C620 SIP Wireless Conference Phone with wireless mic pods
• The Snom C620 wireless conference phone offers a completely wireless conference experience using DECT 6.0 technology, allowing for freedom from conference room wires. • Key features include: • Full-duplex speakerphone in base • Wireless freedom with up to 24 hours of talk time • Flexibility with the ability to add up to two accessory C52-SP DECT expansion speakerphones • Intuitive design and HD voice quality • Built-in wireless microphone charging bays for convenience • Operable in small, medium, and large rooms • 3-year standard warranty and automatic gain control • The phone also includes: • Fast adaptive feedback control and acoustic echo cancellation technology for improved audio quality • Comfort noise injection and enhanced noise reduction/Dynamic noise reduction (DNR) • Digital mixing and volume control: 10 levels • Local phonebook up to 200 entries and call history up to 200 entries • Weight: 6.4 lb • Dimensions: 16 × 13 × 7 in • Phone Type: Conference
About This Product
The Snom C620 is a wireless conference phone designed for meeting spaces where running cables to a tabletop unit is impractical or unsightly. It uses DECT 6.0 to connect the base station to the main speakerphone and optional expansion pods, giving you a clean, wire-free setup in small to large rooms. This device is a good fit for huddle rooms or mid-sized conference rooms in a GTA office, especially where you want to move the phone between spaces without re-cabling. It pairs naturally with a hosted PBX or SIP trunk and can replace a traditional wired conference phone, though you should confirm your provider supports DECT-based endpoints for registration. The tradeoff is that DECT range is limited compared to Wi-Fi, so the base and pods need to be within about 50 metres of each other; in a large open-plan office with metal partitions, you may need to position the base carefully. For a boardroom with more than half a dozen participants, the base unit’s full-duplex speakerphone and two optional expansion pods work well, but for a very large room or one with challenging acoustics, a dedicated ceiling microphone array might be a better choice. The C620 is not overkill for a standard conference room, but if you only need a basic speakerphone for a desk, a simpler corded model would save cost and complexity.
Services We Provide
- Professional Installation & Configuration
- Ongoing Maintenance & Support
- Troubleshooting & Repairs
- System Upgrades & Updates
