Grandstream GAC2570 Enterprise Conference Phone

Frequently Asked Questions

Start by checking that the phone has a valid IP address and can reach the internet. Then verify the SIP server address, username, and password in the account settings—typos are common. If you’re behind a firewall, ensure it allows SIP traffic on the required ports; a Toronto-based VoIP support provider can often help with a remote packet capture if registration continues to fail.
First, confirm the volume is turned up both on the phone’s interface and within the active call. Check that nothing is blocking the speaker grille on the underside of the device. If you’re using Bluetooth, the connected device may have its own volume control that limits output.
Check the wireless signal strength on the phone’s display; if it is weak, move the device closer to the access point or reduce physical obstructions. Try switching between the 2.4 GHz and 5 GHz bands—5 GHz often has less interference in crowded office environments. Also, verify that your access point firmware is up to date and that it supports Wi-Fi 6 for optimal performance.
Place the GMD1208 microphone in its charging dock and ensure it is powered on. On the GAC2570, navigate to the Bluetooth settings and put the phone in pairing mode. The microphone should appear in the list of discoverable devices; select it and confirm the pairing. Once connected, the phone will use the external mic automatically when it is undocked.
Echo is often caused by the speaker volume being too high or by the microphone picking up audio from the speaker. Try lowering the speaker volume slightly and ensure the phone is placed on a stable surface away from walls that can reflect sound. If the room has hard surfaces, adding some soft furnishings can also help reduce acoustic reflections.
A simple power cycle often resolves temporary glitches—unplug the power adapter, wait 10 seconds, and plug it back in. Ensure the device is not overheating by keeping it away from direct sunlight or heat sources. If the problem recurs, check for a firmware update through the phone’s web interface, as newer releases may address touchscreen stability.
The GAC2570 is a SIP phone, not a native Teams device, so it won’t run the Teams client directly. However, you can use it with Teams via a direct routing or SIP gateway service from your VoIP provider. For full Teams integration, you would need a Microsoft-certified conference phone designed for Teams.
This can happen if the phone is stuck during boot. Disconnect the power and any network cables, wait 30 seconds, then reconnect only the power adapter. If the screen stays blank, try connecting a known-working PoE cable to rule out a power supply issue. If the problem persists, contact your vendor for warranty support before attempting any firmware recovery steps.
VoIP Conference Phones

Grandstream GAC2570 Enterprise Conference Phone

• Full-duplex conferencing device with high-quality voice communication for meeting rooms, huddle areas, boardrooms, and other spaces • Features 12 omnidirectional microphones with Multichannel Microphone Array Design (MMAD) for a natural and immersive experience • Supports 5m pickup range and can be paired with two GMD1208 desktop wireless microphones up to 20m away for full room coverage • High-fidelity speaker with 10-watt output, frequency response of 100-20000 Hz, and volume up to 83 dBA at 1.0 meter • Integrated Bluetooth 5.0 support and Wi-Fi 6, Dual-band 2.4 & 5GHz with 802.11 a/b/g/n/ac/ax • Supports 12-party conferences and Zoom Certified for seamless integration • Modern industrial design and customizable solution for small to medium-sized conference rooms and day-to-day business meetings • Key Features: • Full-duplex speakerphone with HD acoustic chamber, advanced acoustic echo cancellation, and microphone beam-forming array • 12 omnidirectional microphones with MMAD for a natural and immersive experience • Supports 5m pickup range, can be paired with two GMD1208 desktop wireless microphones up to 20m away for full room coverage • Integrated Bluetooth 5.0 support, Wi-Fi 6, Dual-band 2.4 & 5GHz with 802.11 a/b/g/n/ac/ax • Supports 12-party conferences and Zoom Certified for seamless integration • Weight: 3.04 lbs • Dimensions: 16.52 × 8.6 × 3.1 in • Brand: Grandstream • Phone Type: Conference, Desk, WiFi / WiFi Capable • Supported Platforms: Zoom

About This Product

The GAC2570 is designed for organizations that run frequent audio conferences in small to medium-sized meeting spaces. It fits well in dedicated boardrooms, huddle rooms, and open collaboration areas where a tabletop device with clear, full-duplex audio can replace a patchwork of speakerphone pucks and laptop mics. Its built-in microphone array handles a 5-meter radius without extra hardware, which covers most standard conference tables in a typical Toronto office tower.

This model stands out when paired with Grandstream’s GMD1208 wireless microphones, extending pickup to the full room. For a twelve-person meeting, that combination turns the GAC2570 into a capable all-hands audio solution without the complexity of a fully installed ceiling-mic system. On its own, the phone is a practical fit for day-to-day stand-ups and client calls where participants stay close to the table. It is less suited to very large boardrooms or lecture-style spaces with seating well beyond 5 meters unless you add the wireless mics.

Wi-Fi 6 and Bluetooth 5.0 give the device modern connectivity, so it can sit on a credenza without a nearby Ethernet jack. That is useful in older Toronto buildings where cabling is limited. The Wi-Fi 6 support also helps maintain call quality in dense office environments with many competing devices. However, for mission-critical conference rooms, a wired connection is still the safer choice if the infrastructure exists, because even the best Wi-Fi can suffer from intermittent interference.

As a Zoom Certified device, the GAC2570 integrates smoothly into a Zoom Rooms or Zoom Phone deployment, but it is also a standards-based SIP phone. That means it will register to most Canadian VoIP platforms, including those popular with small businesses in the GTA. It is not a video conferencing endpoint; for rooms that need camera and screen sharing, this device would complement a separate video bar or meeting room system rather than replace one.
Services We Provide
  • Professional Installation & Configuration
  • Ongoing Maintenance & Support
  • Troubleshooting & Repairs
  • System Upgrades & Updates