Grandstream UCMRC Plus Plan Service - Products

Frequently Asked Questions

What happens if I exceed the 8 concurrent call limit?

The system will block incoming calls until some existing calls are completed, resulting in dropped calls and potential revenue loss.

How do I manage users who exceed the 50 registered user limit?

The system will automatically suspend accounts when the limit is exceeded. You'll need to remove users or upgrade to a higher plan to resolve the issue.

What happens to my call recordings when the 1 GB cloud storage space is exceeded?

The system will start deleting older recordings to free up space, which can lead to data loss and compliance issues.

Can I customize the UCMRC Plus Plan to integrate with my existing UC system?

While some basic integration is possible, significant customization may be challenging or impossible without additional resources.

How do I troubleshoot issues with the UCMRC Plus Plan?

You'll need to rely on logs and support from Grandstream to resolve issues, which may be time-consuming and costly.

What technical expertise is required for initial setup and configuration?

You'll need IT staff with experience in telecommunications and UC systems to set up and configure the system.

Can I pause or cancel my subscription at any time?

Yes, but you'll need to contact Grandstream support to initiate the process and avoid any service disruption.

How do I scale the UCMRC Plus Plan as my business grows?

You'll need to upgrade to a higher plan or contact Grandstream support to discuss options for increasing capacity.

Are there any additional fees for support or services?

Yes, additional fees may apply for premium support, custom integration, or other services.

Is the UCMRC Plus Plan compatible with my existing devices and hardware?

The system is designed to work with Grandstream devices, but compatibility with other vendors may be limited or require additional configuration.

VoIP Accessories

Grandstream UCMRC Plus Plan

About This Product

• Annual subscription fee with 8 concurrent voice/video calls
• Support for up to 50 registered users
• 1 GB of cloud storage space available

Common Issues & Solutions

Failed calls due to exceeding the 8 concurrent call limit
Account suspension due to unregistered user count exceeding 50
Insufficient cloud storage space for storing call recordings or configuration files
Difficulty integrating with existing UC systems due to limited customization options
Difficulty troubleshooting issues with limited logging capabilities
Initial configuration and setup requires technical expertise