Yealink EHS62 Wireless Headset Adapter

Frequently Asked Questions

First, confirm the cable connection on both the phone and the EHS62 is fully seated. Then, check the headset's base station to ensure it is powered on and the headset is off its charging cradle. A quick power cycle of the headset base can often re-establish the link if a connection was dropped.
This usually points to a microphone path issue. On the headset, ensure the mute button is not engaged and the microphone boom is properly positioned. Also, with an EHS connection, verify the phone's handset is fully on-hook; if the phone thinks the handset is lifted, it may be routing audio incorrectly.
The most common cause is using the wrong cable for your phone model. Double-check you are using the correct cable from the EHS62 kit for your specific desk phone brand and model. An incorrect cable may power the device but fail to transmit the electronic hook-switch signal.
No. The EHS62 is strictly an interface between a Yealink wireless headset and a desk phone. It translates signals for physical phone call control. It does not provide a connection to a computer or a softphone. For PC-based calls, your headset base would need a direct USB connection to the computer.
No. The EHS62 is designed exclusively for compatible Yealink wireless DECT headsets, specifically the WH64, WH65, and WH68 models. It cannot pair with or control standard Bluetooth headsets or headsets from other manufacturers.
Some phone systems require a specific setting to be enabled for an EHS adapter to function. For example, certain Poly or Cisco phones need their EHS port to be activated in the phone's administrative menu. Check your phone's configuration guide to confirm the auxiliary port is configured for an electronic hook-switch accessory.
Start by repositioning the headset's base station away from other electronic devices, especially Wi-Fi routers or other DECT bases, to minimize interference. Also, ensure the cabling between the EHS62 and the phone is not coiled tightly or run parallel to power cords, which can introduce noise.
VoIP Accessories

Yealink EHS62 Wireless Headset Adapter

• Advanced Yealink Headset Adapter EHS62 provides a technical interface between your Yealink DECT Headset and a compatible desk phone, allowing for remote control of phone calls. • Ideal for business applications such as receptions and call centers, this unit is designed to maximize productivity in Corporate, Financial, Health, Government, Educational, Industrial, and SME/SoHo market sectors. • Key Features: • Compatible with Yealink wireless headsets (WH64/WH65/WH68) only • Perfectly compatible with Cisco/Avaya/Poly/Grandstream/Mitel/Unify/Yealink T2X/T4XG IP Phones • Control phone calls through remote wireless headset, including answering, hanging up, and adjusting volume • Plug-and-play technology for easy installation • Easy to use • Additional Information: • Weight: 0.13 lb • Dimensions: 4.72 × 2.95 × 1.57 in • Headset Type: EHS Adapters • Technical Specifications: • Box Contents: EHS62, Cable A (for Mitel & Unify Phones), Cable B (for Avaya/Grandstream phones), Cable C (for Yealink desk phones), Cable D (for Cisco IP Phones), and Cable E (for Poly IP Phones) • Main Features: Compatible with Yealink wireless headsets, perfectly compatible with multiple IP Phone brands, plug-and-play, and direct transmission of incoming calls to the wireless headset • Physical Features: Includes mini USB for Yealink wireless headset, TR9-5 cables, and RJ45 cables for various phone connections

About This Product

The Yealink EHS62 solves a specific, practical problem: connecting a Yealink wireless headset to a desk phone from a different brand. If your office has standardized on Poly, Cisco, or Avaya phones but your team prefers the freedom of a Yealink wireless headset, this adapter bridges that gap. It electronically translates commands, so the button on your headset can answer and end calls on a phone it was never designed to talk to. This makes it a strong fit for mixed-vendor environments like a Toronto call center using Cisco phones while piloting Yealink headsets for a mobile team.

This adapter is purpose-built for high-volume call handling. It is well-suited for receptionists, financial traders, or healthcare staff who need to answer calls instantly without touching the desk phone. The included cable kit is comprehensive, covering most major enterprise phone brands. For a small Canadian business using Mitel or Unify phones, this adapter allows the office to adopt wireless headsets without a full hardware refresh. It is a targeted accessory, not a universal translator, and its value is tied directly to its compatibility list.

A practical consideration is the physical footprint. While the adapter itself is small, its value is entirely dependent on the specific combination of headset and desk phone. Confirm your exact phone model against the cable kit before purchasing, as compatibility can vary even within a brand's product line. For a single user, the adapter is a simple fix. For a large deployment, it introduces an extra point of failure and a minor cabling burden at each desk.

For a small office with a few users who need wireless freedom, this is a cost-effective add-on. For a 200-seat deployment, the added cabling and per-unit cost can add up, and a fully native headset solution for your phone brand might be simpler to manage, even if the initial headset cost is higher. The adapter is overkill for a home office with a single phone and headset that already share a brand, but it is a smart tool for a mixed-fleet business.
Services We Provide
  • Professional Installation & Configuration
  • Ongoing Maintenance & Support
  • Troubleshooting & Repairs
  • System Upgrades & Updates