Grandstream Wall Mount Bracket for GRP2612/GRP2613 GRP_WM_S Service - Products

Frequently Asked Questions

What is the maximum thickness of the wall that this bracket can support?

This wall mount is suitable for use on walls up to 1m thick.

Can I use this bracket with any Grandstream GRP2612/GRP2613 phone or only with the ones it's designed for?

Please refer to the product description for compatibility with only GRP2612 and GRP2613 IP Phones.

How easy is the installation process?

The installation is designed to be easy with minimal hardware required.

Is the installation guide available for download?

An installation guide is available upon request.

What happens if I need to remove the phone from the wall mount?

The bracket should securely hold the phone in place, making it simple to remove and re-place as needed.

Is the bracket compatible with official Grandstream specifications?

Yes, the bracket is compatible with official specifications.

Can I get a refund or replacement if I encounter any issues with the bracket?

Please refer to the product return and warranty policies for further information.

Is this bracket designed for intended for new or existing installations?

This wall mount is designed for either new or existing Grandstream GRP2612 and GRP2613 IP Phones installations.

Is there any specific training or certification required to install this product?

Installation typically requires no special training or certification beyond the standard Grandstream installation process.

Can I get a custom installation solution for my specific project?

Please contact our sales team to discuss your specific needs and determine a custom solution.

VoIP Accessories

Grandstream Wall Mount Bracket for GRP2612/GRP2613 GRP_WM_S

About This Product

Official wall mount for Grandstream GRP2612 and GRP2613 IP Phones. This wall mount provides a secure, simple to install solution for placing the phone on vertical surfaces.

• Compatible with official specifications
• Easy installation with minimal hardware required
• Secures phones in place against accidental falls
• Suitable for use on walls up to 1m thick

Installation Guide for GRP_WM_S available upon request.

Common Issues & Solutions

Insecure mounting causes the phone to become dislodged from the wall, leading to accidental falls and potential damage.
The wall mount screws strip or damage the wall surface, making it difficult to pass approval from facilities management.
Incorrect wall thickness measurement results in a failed installation attempt, requiring a re-purchase and re-installation.
Moisture seepage into the back of the phone or bracket causes corrosion or electrical issues.
The installer fails to properly level the phone before securing it to the wall, resulting in a phone that hangs crookedly or cannot be leveled once mounted.
The phone's power or Ethernet cable becomes pinched between the phone and the wall, leading to electrical issues or damage.