Yealink EHS60 Wireless Headset Adapter for Headsets/IP Phones Service - Products

Frequently Asked Questions

Is the EHS60 adapter compatible with any Yealink wireless headsets?

No, the EHS60 adapter is only compatible with the WH62 and WH63 models.

Can I use the EHS60 adapter with any desk phone, or are there specific compatibility requirements?

The EHS60 is perfectly compatible with Cisco/Avaya/Poly/Grandstream IP phones, but may require proprietary settings for some models.

How do I set up the EHS60 adapter on my Cisco/Avaya/Poly/Grandstream phone?

Setting up the EHS60 adapter requires connecting the included cable to the RJ45/RJ9 headset jacks on the desk phone and following the manufacturer's instructions for specific compatibility requirements.

Will I be able to adjust the volume remotely using the wireless headset?

No, volume adjustments require manual changes on the desk phone.

Can the EHS60 adapter be used with any DECT wireless headset?

No, the EHS60 can only be used with Yealink DECT headsets, specifically the WH62 and WH63 models.

Will the EHS60 adapter signal incoming calls clearly through the headset earpiece?

Incoming calls are signaled in the headset earpiece; however, users may complaint about clear signaling depending on the usage and environment.

Can I connect multiple headsets to one EHS60 adapter or desk phone?

The EHS60 adapter can only control calls through one specific wireless headset connected.

Does the EHS60 adapter support call switching between multiple calls?

Yes, the EHS60 adapter allows users to switch between multiple calls using the wireless headset remote control.

Is the EHS60 adapter plug-and-play, or will I need to configure settings?

The EHS60 adapter is plug-and-play for easy setup, but users may still need to configure proprietary settings for specific desk phone compatibility.

What are the physical dimensions and weight of the EHS60 adapter?

The EHS60 adapter weighs 0.22 lbs and measures 5.55 x 4.02 x 1.81 in.

VoIP Accessories

Yealink EHS60 Wireless Headset Adapter for Headsets/IP Phones

About This Product

The Yealink Headset Adapter EHS60 is a technical interface between your Yealink DECT Headset and a compatible desk phone, providing easy installation and plug-and-play functionality. This adapter allows you to remotely control your phone calls, including answering, rejecting, holding, muting, hanging up, switching between multiple calls, and adjusting the volume.

Key Features:

• Compatible with Yealink wireless headsets only
• Perfectly compatible with Cisco/Avaya/Poly/Grandstream desk phones
• Control phone through wireless headset
• Plug-and-play for easy setup
• Easy to use

Additional Information:
- Weight: 0.22 lbs
- Dimensions: 5.55 × 4.02 × 1.81 in
- Brand: Yealink
- Accessory Type: EHS Kit

Technical Specifications:
Compatible with Yealink wireless headsets (WH62/WH63)
Perfectly compatible with Cisco/Avaya/Poly/Grandstream IP phones
Plug and play
Incoming calls are signaled in the headset earpiece
Control calls through remote wireless headset:
- Answer calls
- Hang up calls
Physical Features:
1 x Micro USB port for Yealink wireless headset (WH62/WH63), cable length 20cm
1 x RJ45 (8P8C) and 1 x RJ9 (4P4C) headset jacks to connect the desk phone, EHS60 and headset port through the included cable

For a full list of specifications, please refer to the product datasheet.

Common Issues & Solutions

Frequent disconnections between the headset and phone due to poor EHS60 adapter placement
Difficulties with setting up the EHS60 on Cisco/Avaya/Poly/Grandstream phones due to proprietary settings
Inability to adjust the volume remotely, requiring manual adjustments on the desk phone
Wireless headset's microphone cutting in and out due to interference from other DECT devices
Users having a hard time answering/hanging up calls as the EHS60 adapter only supports one specific type of Yealink wireless headset
Users complaining that the EHS60 does not signal incoming calls clearly enough through the headset earpiece