Yealink WH62 Mono Teams V3 Wireless DECT Headset - 1308000(C)

Frequently Asked Questions

First, confirm the headset is not muted; the mute indicator on the microphone boom should be off. Next, check that the base station is correctly connected to your desk phone or computer and that the audio output device in your software (like Teams) is set to 'Yealink WH62'. You can also try adjusting the volume using the buttons on the side of the headset.
This is often a DECT range or interference issue. Try moving closer to the base station, ensuring there are no large metal objects or thick walls between you and the base. Also, verify that the base station is not positioned directly next to other electronic devices like Wi-Fi routers or computer towers, which can cause signal disruption.
Ensure the base station itself is receiving power by checking that the LED on the base is lit. If not, reseat the power adapter connection at both the wall outlet and the base. Next, gently clean the charging contacts on the headset and the cradle with a dry cloth, as a poor connection can prevent charging. Let it charge for at least 15 minutes before trying again.
For the dedicated Teams button to function, the headset must be connected to your computer via the USB cable, and the Microsoft Teams application must be running. You may also need to set the 'Yealink WH62' as your speaker and microphone device within the Teams app's device settings. No additional driver installation is typically required.
This feature requires electronic hookswitch control (EHS) or a compatible handset lifter, which is not included in the standard package. The included telephone cable handles audio only. For remote call control with your specific phone model, you would need to purchase the appropriate Yealink EHS adapter, which enables the headset button to physically lift the phone's handset.
Check the physical connection of the microphone boom. For the WH62 Mono, the boom arm itself acts as the on/off hook switch when you rotate it down. Ensure it is fully lowered into the speaking position. Also, verify the mute button on the microphone tip has not been accidentally pressed.
Yes, the headset will play any audio from your computer, including music. However, it is a monaural device optimized for voice frequencies, so the audio quality will not be stereo or full-range. It is best suited for voice and notification sounds rather than music listening.
With the base powered on, place the new headset onto the cradle. The pairing process should begin automatically, with the status LED indicating a successful connection. If it doesn't pair, you may need to put the base into registration mode, a process detailed in the full user guide, but the initial docking method is the first step to try.
VoIP Headsets

Yealink WH62 Mono Teams V3 Wireless DECT Headset - 1308000(C)

This is a detailed product description of the Yealink WH62 Mono Teams V3 Wireless Headset, including its features, specifications, and what's included in the package. Here are the main points: **Key Features:** * DECT wireless technology for reliable and secure communication * Monaural sound quality with noise cancellation * Comfortable design with adjustable headband * Long battery life (up to 13 hours of talk time) * Smart call control features, including mute control and on-ear buttons * Compatible with Avaya/Poly/Snom/Grandstream/Fanvil/Yealink/Cisco IP Phones **Specifications:** * Talk Time: up to 13 hours * Standby Time: 90 hours * Charging Time: approximately 2.5 hours * Weight: 170g * Dimensions: 25 x 10 x 8 cm (9.84 x 3.94 x 3.15 in) * Frequency Range: 1900 MHz to 1990 MHz * Audio Signal Processing: Noise Cancellation **What's Included:** * Yealink WH62 Mono Teams V3 Base Station with Built-in Ringer * WH62 Mono Teams Headset * Power Adapter * Micro USB to USB-A Cable (0.8m) * Micro USB to USB-A Cable (1.2m) * Telephone Cable for IP Phone Connection (compatible with Avaya/Poly/Snom/Grandstream/Fanvil/Yealink/Cisco IP Phones) * Quick Start Guide (QSG) **Additional Information:** * For a full list of specifications, please refer to the WH62 Mono Teams V3 datasheet. Note that this is a long and detailed product description, which may be intended for sales or marketing purposes.

About This Product

The Yealink WH62 Mono Teams V3 is a practical choice for professionals who spend a significant portion of their day on calls but need to stay aware of their surroundings. The monaural design is its defining characteristic, making it well-suited for open-plan offices or home workspaces where you need to hear a colleague or a doorbell. It pairs naturally with a desk phone, delivering the freedom of wireless DECT without completely isolating you from the physical environment.

This headset is purpose-built for the Microsoft Teams ecosystem, indicated by the dedicated Teams button, which provides a more integrated experience than a standard universal headset. It connects seamlessly to a wide range of popular IP desk phones, including Yealink, Poly, and Cisco models, making it a straightforward upgrade for an existing desk phone user who wants to add wireless mobility. The dual connectivity to a PC via USB and a desk phone is its core strength, allowing a user to switch contexts easily.

A buyer should understand the limits of the DECT range and the monaural audio. The sound quality is tuned for clear voice conversation, not for immersive music, and the single speaker means you'll rely on the noise-cancelling microphone to keep your side of the conversation professional. For a Canadian office deploying this in a dense downtown Toronto high-rise, the DECT frequency range is designed to avoid interference with common Wi-Fi signals, which is a practical benefit in a congested wireless environment.

This device is overkill for someone who only takes occasional calls and would be satisfied with a basic corded headset. Conversely, it is underpowered for a user who needs complete focus in a noisy environment; for them, a binaural, over-the-head model with active noise cancellation on the earpieces would be a more appropriate tool. It sits in a sweet spot for the mobile, multi-tasking professional tied to both a computer and a desk phone.
Services We Provide
  • Professional Installation & Configuration
  • Ongoing Maintenance & Support
  • Troubleshooting & Repairs
  • System Upgrades & Updates