Yealink WH63 E2 Teams convertible DECT wireless headset-1208711
Frequently Asked Questions
Make sure the base station is plugged into power and the headset is chargedâplace it in the cradle for at least 20 minutes if unsure. Press the pairing button on the base and follow the voice prompts on the headset. If that doesnât work, move the base away from other DECT devices or metal objects and try pairing again.
Check that the eartip or earhook is fully seated and the speaker opening isnât blocked by debris. Try removing and reattaching the wearing style accessory to ensure a proper connection. If youâre using the headband, confirm both sides are snapped in completely.
Ensure the microphone boom is positioned close to your mouthâabout two finger widths awayâand not rotated away from your face. Check that the acoustic shield feature is enabled in the Yealink USB Connect software. Also, verify the headset is selected as the default microphone in your softphone and computer sound settings.
Confirm Microsoft Teams is running and youâre signed in on the connected PC. The headset must be set as the default audio device in Teams settings. If it still fails, unplug the USB cable from the base for 10 seconds and reconnect it to reinitialize the Teams integration.
Move the base station at least one metre away from other wireless devices like Wi-Fi routers, cordless phones, or Bluetooth adapters. Try changing the DECT channel in the base settings if available, or simply reposition the base higher and away from metal surfaces. If the issue persists, a Toronto-based VoIP support provider can usually help isolate interference remotely.
The base station supports dual connectivity, so both devices can be active. To switch, simply answer or place a call on the other device; the headset will automatically route audio to the active device. If that doesnât happen, press the PC or phone button on the base to manually toggle the audio path.
Heavy DECT usage, wideband audio, and long talk times will reduce battery life. Make sure the headset is seated securely in the charging cradle when not in useâthe LED should indicate charging. If the battery still drains quickly after a full charge, let it discharge completely once and then recharge overnight to recalibrate the battery gauge.
Yes, itâs compatible with all mainstream UC platforms like Zoom, Cisco Jabber, and Avaya. Just ensure the headset is selected as the speaker and microphone in the softphoneâs audio settings. The dedicated Teams button will only work with Teams, but all other call control functions operate normally across platforms.
VoIP Headsets
Yealink WH63 E2 Teams convertible DECT wireless headset-1208711
• Premium, convertible DECT wireless headset for unparalleled flexibility and crystal-clear communication in any work environment. • Certified for Microsoft Teams, supporting multi-device connection and control for seamless call management from both desk phone and PC using a single base station. • Key Features: • Acoustic Shield Technology with dual microphones for intelligent noise filtering • Wideband HD Audio and broad speaker frequency range for rich, natural-sounding conversations • Built-in Peak Block Protection (EN50332) and Daily Noise Exposure Protection for safe all-day use • Industry-leading DECT wireless performance up to 185m/606 feet with secure encryption • Lightweight, convertible design for multiple wearing styles (eartip, earhook, headband) • Multi-device connectivity via dual Type-C USB ports for instant device switching • Natively compatible with Microsoft Teams featuring a dedicated button for instant meeting join and call controls • Compatible with all mainstream UC platforms (Zoom, Cisco, Avaya, etc.) and over 100 IP phone models. • For a full list of specifications, please refer to the Yealink WH63 E2 Teams Headset datasheet.
About This Product
The Yealink WH63 E2 Teams is built for professionals who spend their day toggling between a desk phone and a softphone, especially in Microsoft Teams-centric environments. Its convertible design means one headset adapts to personal comfortâover the ear, on the ear, or with a headbandâmaking it a practical choice for shared workspaces, hot-desking, or anyone who wears a headset for long stretches. The DECT wireless range gives you freedom to step away from your desk without dropping a call, which is handy in open-plan offices, home setups, or when you need to grab a file from across the room.
The native Teams certification is the real differentiator here. A dedicated button lets you join meetings and control calls without touching your computer, and the base stationâs dual USB-C ports let you connect to both a PC and a desk phone simultaneously. That dual-device capability means you can take a call on your desk phone and instantly switch to a Teams meeting without swapping headsetsâa genuine productivity win for hybrid workers. It also plays nicely with other UC platforms like Zoom or Cisco, so youâre not locked into a single ecosystem.
On the practical side, the acoustic shield and noise filtering are effective for typical office chatter, but donât expect it to silence a jackhammer. Itâs designed for controlled environments, not a factory floor. The convertible parts are lightweight and comfortable, though frequent switching between wearing styles may eventually loosen the fittings. Battery life is solid for a full workday, but heavy DECT usage will drain it faster than a Bluetooth headset. If your workspace has thick concrete walls or a lot of metal shelving, the 185-metre range will shrinkâplan your base station placement accordingly.
For a Canadian business, this headset fits naturally into GTA offices that have standardized on Teams and use Yealink or compatible IP phones. Itâs overkill for a receptionist who never leaves their desk or for a call centre agent tied to a single device, where a wired headset would cost less. Conversely, itâs underpowered for a user who needs active noise cancellation to block out loud ambient noise or for someone who roams across an entire building floor constantlyâthe DECT range is generous but not limitless.
The native Teams certification is the real differentiator here. A dedicated button lets you join meetings and control calls without touching your computer, and the base stationâs dual USB-C ports let you connect to both a PC and a desk phone simultaneously. That dual-device capability means you can take a call on your desk phone and instantly switch to a Teams meeting without swapping headsetsâa genuine productivity win for hybrid workers. It also plays nicely with other UC platforms like Zoom or Cisco, so youâre not locked into a single ecosystem.
On the practical side, the acoustic shield and noise filtering are effective for typical office chatter, but donât expect it to silence a jackhammer. Itâs designed for controlled environments, not a factory floor. The convertible parts are lightweight and comfortable, though frequent switching between wearing styles may eventually loosen the fittings. Battery life is solid for a full workday, but heavy DECT usage will drain it faster than a Bluetooth headset. If your workspace has thick concrete walls or a lot of metal shelving, the 185-metre range will shrinkâplan your base station placement accordingly.
For a Canadian business, this headset fits naturally into GTA offices that have standardized on Teams and use Yealink or compatible IP phones. Itâs overkill for a receptionist who never leaves their desk or for a call centre agent tied to a single device, where a wired headset would cost less. Conversely, itâs underpowered for a user who needs active noise cancellation to block out loud ambient noise or for someone who roams across an entire building floor constantlyâthe DECT range is generous but not limitless.
Services We Provide
- Professional Installation & Configuration
- Ongoing Maintenance & Support
- Troubleshooting & Repairs
- System Upgrades & Updates
