Yealink WH64 Mono Teams -1208671 Service - Products

Frequently Asked Questions

Why isn't my Yealink WH64 connecting to the base station?

First, make sure the headset is placed properly on the charging stand and the base station is powered on. Check that the headset's DECT pairing is complete – if not, re-pair by following the instructions in the manual. Also verify that the base station is connected to your PC or phone via USB.

The audio quality on my WH64 is poor or choppy. What should I do?

Move within a reasonable range of the base station; DECT range is up to 150m but walls can reduce it. If using Bluetooth, stay within 50m. Check for interference from other wireless devices. Reseating the USB connection to your computer or phone can also help.

My busylight is not turning on during calls. How can I fix this?

The busylight feature depends on the headset detecting an active call. Ensure the headset is properly paired and the call control button functions. In Teams, verify that the headset is set as the default communication device. If it still doesn't work, try re-pairing the headset with the base.

The microphone on my WH64 doesn't pick up my voice clearly. What's wrong?

Position the microphone boom arm about two fingers from your mouth. The headset has a built-in mute when the boom is moved up – make sure it is down. Check that the mute button is not activated. Also ensure that the headset's firmware is up to date via Yealink's update tool.

My headset keeps disconnecting from my computer. How do I fix this?

For Bluetooth connections, keep the computer within 50m of the headset. For DECT connections, ensure the base station is not too far from the headset. Try forgetting the device on your computer and re-pairing. Update the firmware via Yealink's software to resolve known issues. If the issue persists, a Toronto-based VoIP support provider can usually resolve this remotely.

The battery life on my WH64 seems short even after a full charge. What can I do?

Battery life is up to 32 hours talk time, but real-world usage with music or heavy Bluetooth use may reduce this. Try a full discharge and recharge cycle. If the issue persists, a Toronto-based VoIP support provider can usually resolve this remotely.

Can I use the Yealink WH64 with both my desk phone and softphone at the same time?

Yes, the headset supports multiple device connections: DECT for your desk phone and Bluetooth for your PC or smartphone. You can switch between them using the headset's call control button.

How do I adjust the volume on the WH64?

Use the volume up/down buttons on the headset. The base station also has a volume control if connected to a desk phone. Ensure your computer's system volume is also set appropriately for softphone calls.

Does the WH64 work with platforms other than Microsoft Teams?

Yes, it is compatible with mainstream UC platforms like Zoom and Cisco Jabber. The Teams certification ensures additional integration features for Teams, but the headset works as a standard USB headset with other softphones.

How do I update the firmware on my Yealink WH64?

Use the Yealink USB Connect software available from Yealink's website. Connect the headset to your computer via USB and follow the prompts in the software. Do not interrupt the update process. If you need assistance, contact support for guidance.

VoIP Headsets

Yealink WH64 Mono Teams -1208671

• The WH64 Mono Teams is a wireless headset for business communication, integrating DECT and Bluetooth modes for efficiency and flexibility. Advanced acoustic shield technology 2.0 filters out background noise for clear sound transmission. The busylight signals your call status to avoid interruptions. Ergonomically designed for an all-day comfortable wearing experience. • Key features include: • DECT & Bluetooth Hybrid Wireless Technology • All-day-wearing Comfort • Acoustic Shield Technology 2.0 • Hybrid Visual Busylight • Plug & Play for Mainstream IP Phones • Up to 32 hours Talking Time • Multiple Devices Connection • Compatible with mainstream UC platforms • Mono Headset • Teams Certified • Weight: 1.61lb • Dimensions: 7.6 × 9.4 × 3.92 in • Headset Type: DECT, Mono, Teams Certified • General Info: • Model: WH64 Mono Teams • Part number: 1208671 • Ports: • 1 micro-USB 2.0 port • 1 Type-C USB 2.0 port • 1 Mini USB port • 1 DC power port • 1 busylight port • 1 Type-C USB 2.0 (on headset) • Charging stand for headset • USB connectivity to PC and IP phone • Battery: • Talk time: up to 32 hours • Music time: up to 41 hours • Standby time: 157 hours • Charging time: 1.5 hours (5 V/1.2 A) • DECT: • Wireless range: up to 150 m/492 feet • Frequency bands: 1880 – 1900 MHz (Europe), 1920 – 1930 MHz (US) • Secure DECT levels: Step C, authentication • Bluetooth: • Bluetooth device • Bluetooth version: Bluetooth5.2 • Bluetooth profiles: HFP v1.8, A2DP v1.3.2, AVRCP v1.6.2, SPP v1.2 • Operating range: up to 50m/164 feet • Audio: • Hearing protection: Peak Block protection (EN50332), Australian G616 Protection (AU G616), Daily Noise • Exposure Protection • Microphone type: 3 microphones MEMS • Speaker size: Ф 30 • Speaker frequency range: 20 Hz-20 kHz • Call Control: • Answer/End/Reject a call • Hold/Unhold call • Volume up/down • Microphone mute • Move the microphone boom arm up to mute, or down to unmute

About This Product

The Yealink WH64 Mono Teams is designed for professionals who spend a significant portion of their day on calls in a busy office environment. It is particularly well-suited to open-plan offices or any setting where background noise can be a distraction, thanks to its acoustic shield technology. The hybrid DECT and Bluetooth connectivity allows you to move freely around the office while staying connected to both your desk phone and mobile device simultaneously.

It replaces a traditional wired headset or a simple Bluetooth headset, offering the expanded range and reliability of DECT. It pairs naturally with Yealink IP phones and works with any USB-connected computer or UC platform. For Canadian businesses using Microsoft Teams, the Teams certification ensures a seamless integration. The inclusion of both DECT and Bluetooth means you can take calls from your desk phone or softphone without switching headsets.

The mono configuration is ideal for call clarity but not for music or stereo audio. While the DECT range is excellent (up to 150m), Bluetooth range is shorter (50m), so be aware of the limitations if you rely solely on Bluetooth. The headset has a charging stand, but it requires a separate USB port near your desk. For a single-device home office user, this might be overkill; for a multi-device office worker, it is a solid productivity tool.

In a large open office with frequent movement, the WH64 provides flexibility that cheaper Bluetooth-only headsets cannot match. However, it is not designed for high volume call centers – while talk time is 32 hours, the single-ear design might not be comfortable for all-day use for some users. It is best suited for moderate call volumes in professional settings.

Services We Provide

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Ongoing Maintenance & Support
Troubleshooting & Repairs
System Upgrades & Updates

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Yealink WH64 Mono Teams -1208671

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About This Product

Services We Provide

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